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FAQ’s

Turnaround Time
Digital Printing Questions
Trouble Ordering Online?
Payment/Refund Policy

LOCATED IN NYC?

Bring your image on CD-ROM, USB Drive or Email.

We’ll design & generate a test print

in 15 minutes!


Orders placed between 9 am & 12 pm

are ready for pickup the same day at 5 pm.


Orders placed after 12 pm are ready

then next day.


Guaranteed Next Day Pickup time is

a 25% Rush Charge.

(Rush Services are subject to restrictions, please inquire)

NO REFUNDS / STORE CREDIT ONLY

50% cash deposit upon approval of test print. Balance payable by cash or credit card. NO-PROOF PRINTING requires full payment. Approved test prints cannot be cancelled. Need time to think about your test print? Not a problem! We apply the $15 charge if an order is placed of the same image within 7 days.


All orders are stored 2 years upon pickup or shipped. Reordering an image renews storage for another

2 years. Images not reordered within 2 years will be purged and considered a new order.


Orders left over 60 days are considered abandoned

& may be discarded.


Deposits on non-filled order over 60 days

are non-refundable.


Approved Test Prints cannot be cancelled or refunded.

Color Matching

Why doesn’t your reproductions match the print my photographer provided. Printers (injket, laser, etc.) are limited to the amount of colors they can replicate on a sheet of paper. That’s why an image on your monitor looks great but when printed at home it doesn’t look the same. If a pro photographer provided you a print & digital file, we recommend providing both to us since we don’t know how his printer replaced the color. The TV section in Best Buy is a great analogy..Your viewing the same image over 30 different monitors. They all look great, but some have more red or are brighter...etc. The same holds true with injket, laser & photo paper. If matching a print is important, provide us with a sample so we can attempt to match it.

What we print on...

8x10’s are printed on Medium Weight Photographic Matte or Gloss Paper.


Postcards & Business Cards offer two types

of finishes...Traditional & Card Stock


Traditional - Printed on medium weight photo paper

Turnaround - Same Day or Next Day


Card Stock - Printed on 14 pt. double sided thick paper

Turnaround - 3 to 5 working days


Model Comp Cards - Printed on 80 lb. Card Stock Paper

Turnaround - 1 working day

Walk In Customers

View a test print in 15 minutes.


Approved test are ready for pickup either

same day or next day at NO ADDITIONAL CHARGE!


Out of Town?

We offer test prints via 1st class mail.

Upon approval we print & ship your copies

the next day by UPS Ground.


Need a second opinon on your print?

We will credit the $20 test print charge upon approval of the

EXACT file printed within 7 days.


Approved test prints cannot be cancelled or refunded.

REALLY IN A RUSH?

If you place an order after 12 pm but need it

guarenteed same day, we can make it happen!


Our usual rush charge is usually a

25% to 50% charge.


Call us for further details.

OUT OF TOWN?

We offer an option to mail you a hard copy of your image before we print reproductions.

There’s no additional charge for this service.

Request a test & we’ll mail a sample by US Mail for approval.

Approve it & your copies are shipped in 24-48 hours via UPS ground.

*If you resubmit or cancel the picture a non-refundable $15 charge will apply.


SHIPPING CHARGES

1-125 copies $15

Each additional 100 $10

(3 Day, 2nd Day Air & Next Day Air Available)